FAQ

If you are an association of apartment owners or a homeowners association, and you have records that any unit of your property is being leased as a transient accommodation during the year, you must report the relevant information related to the unit on this website. You must use this website to update that information by December 31 each year, or within 60 calendar days of any change, whichever is later.

All users of this website are either Primary Users or Regular Users.

Primary User - The association of apartment owners or homeowners association for the property is the Primary User. This role is appointed when the association is first set up in the system. In addition to all the permissions of the regular user, this role is allowed to change/reset the association's password, manage user access to the association and can transfer the primary role permission to any other user in the association. If you believe the Primary User status has been assigned to the wrong user, please contact the Department of Taxation at (808) 587-1530.

Regular User - This means they have the ability to add, edit and manage any property or unit to which they have been granted access by a Primary User.

To view the units in a property, you must either be the Primary User or be granted access to the association by the Primary User.

If you already have access to the association:

  • go to the My Properties page;
  • click the property name of the property you wish to view the units of; and
  • you will be redirected to that property's unit page

To add a new property, you must either be the Primary User or be a Regular User who was granted access to the Primary User's association.

If you already have access to the association:

  • go to the My Properties page;
  • click the "Add A Property" button;
  • you will be redirected to the property set up page;
  • fill in the onscreen form; and
  • click submit

To edit a property, you must either be the Primary User or be granted access to the Primary User's association.

If you already have access to the association:

  • go to the My Properties page;
  • click the "View/Edit" action button; and
  • you will be redirected to the view property page;
  • If you want to make edits to the property:
    • click the edit button;
    • make the adjustments you want (you will not be able to edit the assigned registration numbers);
    • and click submit
  • go to My Properties page;
  • click the property name of the property you wish to add a unit to;
  • you will be redirected to the property's unit page;
  • click the "Add A Unit" button
  • fill in the onscreen form; and
  • click submit
  • go to My Properties page;
  • click the property name that houses the unit you wish to edit;
  • you will be redirected to the property's unit page;
  • click the "Edit" button of the unit you wish to update (you can only edit units managed by one of your associations);
  • make the adjustments required; and
  • click submit

To change a unit from actively used as a Transient Accommodation (TA) to not being used as such:

  • go to My Properties page;
  • click the property name that houses the unit that is no longer being used as a TA;
  • you will be redirected to the property's unit page; and
  • click the active slider to the "OFF" position for when a unit is no longer a TA or "ON" position when it is

To change management of a unit for the association, simply:

  • go to My Properties page;
  • click the property name you are interested in;
  • you will be redirected to the property's unit page;
  • click status button "Release" to no longer manage the unit or "Reinstate" to begin managing a unit; and
  • follow the onscreen dialogue

You must add the association to your account before you can begin managing its TA reporting. To add an association, simply:

  • go to the Association Queue;
  • click the "Add Registration" button;
  • enter the tax id of the association you wish to link to;
  • if the association is already in the system, you will be required to enter the association access password otherwise follow the onscreen text; and
  • click submit

To view an association's details and their user list, simply:

  • go to the Manage Associations page;
  • click the "View/Edit" button; and
  • you will be redirected to the association detail page

To edit an association's details, you must be the primary user of the association within the system, if you are:

  • go to the Manage Associations page;
  • click the "View/Edit" button; and
  • you will be redirected to the association detail page with the ability to:
    • Remove a user
    • Change Primary User
    • Change Association Access Password
    • Reset Association Access Password
  • If you have forgotten your association access password, you will need to reset the password in the Manage Association section
  • Give your association access password and the associations tax registration ID to the user to whom you wish to grant access
  • inform the new user they will need a free eHawaii.gov account
  • instruct them to access the site and input the tax registration number and to enter the password when instructed

The association of apartment owners or the homeowners association for the property should be the Primary User. If you believe the Primary User status has been assigned in error, please contact the Department of Taxation at (808) 587-1530.

You must be the association's primary user to perform these functions. There are two ways to create a new association access password - changing it and resetting it.

Change the password:

  • go to the Association Queue;
  • click the "View/Edit" button;
  • you will be redirected to the association detail page;
  • click the "Change Password" button; and
  • follow the onscreen prompts

Reset the password:

  • go to the Association Queue;
  • click the "View/Edit" button;
  • you will be redirected to the association detail page;
  • click the "Reset Password" button;
  • follow the onscreen prompts;
  • you will be emailed a system generated password

Any non-technical questions about the application or clarifications about Act 326 can be directed to Act326.Reporting@hawaii.gov. Someone will respond quickly to any question you may have.

Should you need immediate assistance, please call (808) 587-1530.